HavenMerchant access
Shopify Order Control Platform

Fix the order before fulfillment.

Haven lets customers request shipping-address changes or order cancellations before fulfillment, using the rules you configure.

Shopify Admin access
Customer request links
Request audit history
Admin
Shopify embedded access
Rules
Merchant-controlled rules
Requests
Address changes and cancellations
Request history
Recorded request activity
The Order-Change Path

Three checks. One clear path.

  1. 1.0

    Customer asks

    Customers use an order portal to request address corrections or cancellations.

  2. 2.0

    Haven checks

    Automated policies evaluate time windows, fulfillment status, and custom merchant constraints.

  3. 3.0

    Merchant controls

    Approve, reject, or let automated rules sync changes directly to your Shopify Order admin.

Built For High-Volume Stores

Everything needed for pre-fulfillment control

Address Protection

Validate postal details and let customers request an address correction before fulfillment.

Cancellation Windows

Set precise time windows allowing customers to cancel orders before warehouse processing begins.

Complete Audit Trail

Review customer requests, timestamps, and decision history in one place.

Customer Access

Customers can open order-management links sent to the email on their order.

Manage order changes before fulfillment.

Install Haven from Shopify Admin to configure how address changes and cancellation requests are handled.

Launch in Shopify Admin